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Workplace Injury and Illness


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Step 1: The employee is responsible to immediately report to their Supervisor that they have injured themselves while working.

Step 2: If the injury is an emergency dial 911. Call Company Nurse at 1-877-778-2576 after the employee has been transported to a hospital or medical treatment.

Skip to Step 3 if it is not an emergency:

Step 3: Employee and/or Supervisor calls 1-877-778-2576 Company Nurse 24/7 Hotline before you leave the premises on the day of the injury.

  • Company Nurse will provide assistance regarding either a referral for medical treatment or simply recording the incident.
  • Company Nurse will refer you to the designated medical clinic for your district (unless you have pre-designated your personal physician prior to the injury). The designated medical clinic, human resources, and North Bay School Insurance Authority will all receive notice of the injury within 10 minutes of completing the phone call. Please call the medical clinic you are referred to and make an appointment.

Step 4: North Bay Schools Insurance Authority will mail the DWC-1 claim form to the employee directly within one business day.

When an incident occurs, whether it results in injury or not, let us know. The information you submit will assist the NVUSD safety committee to address any hazardous conditions or provide additional training. Our mission is to make NVUSD a safer place to work.

>  Online form

>  Download form (PDF)

  • Emergency: 911
  • Company Nurse: 1-877-778-2576
  • North Bay Schools Insurance Authority: 707-428-0824

NVUSD employees are able to access telemedicine for the treatment of work injuries.  Telemedicine enables a clinician to treat a patient at remote location through the use of technology.  It’s an easy option for employees to get the care they need while minimizing the time away from their work site. 

Employees should still follow our existing procedures following a work injury by immediately reporting it to their Supervisor.  For emergencies, the employee should call 911 for immediate treatment and then contact Company Nurse triage following treatment.  For non-emergencies, the employee/supervisor should call Company Nurse, who will determine whether first aid advice or a medical referral is required.  If the work injury is appropriate for telemedicine, Company Nurse will offer this option to the injured employee.

Concentra, the nation’s leading provider of occupational health services, will be providing our telemedicine care.  The Concentra Telemed platform lets workers talk with a clinician on their smartphones or computers. Employees will be able to access Concentra Telemed via the Concentra Telemed app (available on the app store, for Android and iPhone) on their mobile device or via from a computer.

>  How to Use Concentra Telemed

>  Frequently Asked Questions